Customer Terms and Conditions

Payment

  1. Payment for services is to be in cash or by credit/debit card at the time of service unless previously agreed.
  2. Credit terms are available on request, after the customer has confirmed in writing that they have read and understand these terms.
  3. If credit terms are granted, payment must be made in full within 14 days of service, either by direct deposit, PayPal, or cheque.
  4. If payment cannot be made within 14 days, a payment plan must be agreed between the customer and Milligan Gardens or a late fee of $10 will apply.
  5. If a payment is overdue a further late fee of $10 per week will be applied until payment has been made in full.
  6. If payment has not been made by the due date, further service will be suspended until paid in full or a payment plan has been agreed.
  7. If payment has not been made, or an agreed payment plan entered into within 28 days of the due date, debt recovery action may commence without further notice.
  8. If a payment plan is entered into and the terms of the plan are not met, debt recovery may commence without further notice.
  9. If debt recovery is commenced, the recovery costs will be added to the amount owed.
  10. Failure to pay invoices by the due date may result in credit terms being revoked and all future service being offered on a cash at time of service basis.
  11. Cash customers who do not pay at time of service will be issued with a once off invoice and no further service will be made until payment is made in full. Future services will be made only if paid in advance.

Cancellation of Booked Service

  1. Booked services require 3 days notice of cancellation.
  2. If cancelled with less than 3 days notice a cancellation fee of 10% of the job value will apply or 10% of a day’s labour costs for large jobs.
  3. If cancelled with less than 24 hours notice a cancellation fee of 20% of the job value will apply or 20% of a day’s labour costs for large jobs.
  4. If cancelled without notice at the scheduled time of service a cancellation fee of 50% of the job value will apply or 50% of a day’s labour costs for large jobs.
  5. In all cases of cancellation with less than 3 days notice, Milligan gardens will attempt to return or repurpose materials purchased specifically for that job. The customer will be charged 50% of the costs of materials purchased specifically for that job, or 100% of the cost of materials that cannot be returned or repurposed.

Refusal of Service

  1. Service will be suspended if overdue payments are pending.
  2. Service will be refused if aggressive behaviour is directed at Milligan Gardens staff, and such cases will be treated as a cancellation without notice and charged accordingly.
  3. If access to the property is restricted by locked gates etc and nobody is present to rectify the situation then the booking will be treated as a cancellation without notice.
  4. For workers’ safety, foreign objects such as toys, dog bones etc must be picked up before booked time of service. Refusal of service may occur and a cancellation fee apply if this is not done.
  5. We require animal droppings to be picked up before the booked time of service. Service may be refused and a cancellation fee charged if this is not done.

General

  1. For jobs estimated or quoted at a value greater than $250 a deposit of 10% is required before commencement of work.
  2. For jobs estimated or quoted at a value greater than $500 a deposit of 25% is required before commencement of work.
  3. Extra items added to quoted jobs at customer request will increase the total cost of service.
  4. If excessive foreign objects or animal droppings are present it will be up to the operator’s discretion to either refuse service and apply a cancellation fee, or to remove the offending items. If the operator elects to remove the items this will be charged at $2 per minute.
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